Privacy Policy — Masmoudi Gourmet

Last updated: January 7, 2026

Overview

This Privacy Policy explains how Masmoudi Gourmet (“we”, “our”, or “us”) collects, uses, stores, and shares Personal Information when you visit or make a purchase from www.masmoudigourmet.com (the “Site”). The Policy also explains your rights and how to contact us regarding privacy matters.

Collecting Personal Information

When you visit the Site, certain information about your device and your interaction with the Site is collected automatically. Additional information necessary to process purchases is collected when an order is placed. If you contact customer support, additional Personal Information may be collected.

In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual.

Personal information we collect and why

  • Order information
    Examples: full name, billing address, shipping address, email address, phone number.
    Purpose: to process and fulfill orders, provide invoices and order confirmations, communicate about orders, screen for fraud, and provide customer support.
    Source: collected from you at checkout or when creating an account.
  • Customer support information
    Examples: name, contact details, order reference, images or descriptions related to a support request.
    Purpose: to respond to and resolve support inquiries.
    Source: provided by you when contacting support.
  • Device & usage information
    Examples: browser version, IP address, time zone, cookie information, pages and products viewed, search terms, interaction data.
    Purpose: to load the Site properly, understand and improve Site usage, perform analytics and detect fraud.
    Source: collected automatically via cookies, log files, web beacons, tags, or pixels.

Minors

The Site is not intended for individuals under 16 years old. No Personal Information is knowingly collected from children under 16. If a parent or guardian believes a child under 16 has provided Personal Information, please contact us at shop@masmoudigourmet.com to request deletion.

Sharing Personal Information

Personal Information is shared with service providers who assist in operating the Site and fulfilling orders. These parties include payment processors, the e-commerce platform (Shopify), shipping carriers (Canada Post, UPS, USPS, Purolator, etc.), email and SMS providers, and analytics and advertising partners. Personal Information is shared only as necessary to provide services.

  • Shopify: the Site is powered by Shopify; Shopify may process and store certain information. See Shopify’s privacy documentation for details.
  • Legal requests: Personal Information may be disclosed to comply with applicable laws, respond to lawful requests, or to protect rights and property.

Behavioral Advertising

With consent where required, Personal Information may be used to deliver targeted advertisements on third-party platforms (for example: Google, Facebook). This may involve sharing information about visits to the Site and purchases. You may opt out of some targeted advertising using the controls described below.

Phone / Text Marketing (SMS)

If subscribed to Masmoudi Gourmet SMS notifications, consent is required to receive promotional text messages at the phone number provided. Message frequency may be recurring. Consent is not a condition of purchase. Message and data rates may apply. To opt out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Reply HELP for support. An additional confirmation message may be sent after opting out.

Third-party tools and opt-outs

Examples of tools used on the Site:

  • Google Analytics — more info: Google Privacy. Opt-out: Google Analytics Opt-out.
  • Advertising partners (Facebook, Google Ads, Bing). Opt-out links: Facebook ads settings, Google ad settings, Bing personalized ads settings.

For general targeted-advertising opt-out, visit the Digital Advertising Alliance: http://optout.aboutads.info/.

How Personal Information is used

Personal Information is used to provide products and services, process payments, ship orders, communicate order status, manage customer support, detect and prevent fraud, and — where you opt-in — send marketing and promotional communications.

Lawful basis (EEA / GDPR)

If located in the European Economic Area (EEA), processing is based on one of the following lawful bases where applicable: consent, performance of a contract, legal compliance, protection of vital interests, public interest tasks, and legitimate interests that do not override your rights.

Retention

Order records and associated Personal Information are retained for tax, accounting, and customer service purposes unless deletion is requested and allowed under applicable law. Specific retention periods may vary by jurisdiction.

Automated decision-making

The Site does not engage in fully automated decision-making that has a legal or similarly significant effect on individuals. Limited automated measures such as temporary denylists to prevent fraud may be used (e.g., temporary blocks on IPs or cards after repeated failed transactions).

European data transfers

Data collected in the EEA may be processed in Ireland by our service providers and may be transferred to Canada and the United States for storage and further processing. Shopify’s GDPR resources describe compliance measures for transfers.

California residents (CCPA / CPRA)

If a California resident, you have the right to request access to the Personal Information held about you, request deletion, and request portability, subject to applicable exceptions. To exercise these rights or to designate an authorized agent, contact: shop@masmoudigourmet.com.

Cookies

Cookies are small files placed on your device to improve Site functionality and provide analytics. Types of cookies used include necessary cookies, performance/analytics cookies, and advertising cookies. Blocking cookies may negatively affect Site functionality.

Cookies necessary for the functioning of the store

Name Function
_ab Access/admin related operations
_secure_session_id Navigation through storefront
cart, cart_sig, cart_ts Shopping cart and checkout
checkout_token, secret Checkout security
secure_customer_sig, storefront_digest Customer login and account functionality
_shopify_u Customer account updates

Reporting and analytics

Name Function
_tracking_consent Stores tracking preferences
_landing_page, _orig_referrer Landing page tracking
_s, _shopify_fs, _shopify_s Shopify analytics and store session data
_shopify_sa_p, _shopify_sa_t Marketing & referral analytics
_shopify_y, _y Shopify analytics

For general cookie guidance: www.allaboutcookies.org.

Do Not Track

There is no industry-wide standard for responding to Do Not Track signals. As a result, the Site does not alter data collection practices in response to Do Not Track signals at this time.

Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The “Last updated” date at the top will be revised when material changes occur.

Your rights & how to contact us

To access, correct, update, request deletion, or object to processing of your Personal Information, please contact Masmoudi Gourmet at:

Email: shop@masmoudigourmet.com
Address: 150 rue Saint-Norbert, Montréal, QC H2X 1G6, Canada

Questions or complaints

For questions about this Privacy Policy or to make a privacy-related request, contact shop@masmoudigourmet.com. Residents of certain jurisdictions may also have the right to lodge a complaint with a supervisory authority.

De la Tunisie au monde : pionniers de la pâtisserie méditerranéenne depuis 1972

La Maison Masmoudi est née en 1972 à Sfax, en Tunisie, dans la cuisine de Madame Moufida Masmoudi.
Ce qui était au départ une mère partageant sa passion de la pâtisserie avec ses enfants est devenu, au fil des années, une maison de pâtisserie fine méditerranéenne reconnue bien au-delà de la Tunisie.

Dès l’origine, chaque plateau était plus qu’un dessert : c’était un moment de rassemblement, de fête, de partage. Aujourd’hui encore, ce même esprit de générosité et de famille se retrouve dans chaque boîte Masmoudi qui voyage de nos fours jusqu’à votre table en Amérique du Nord.

Un héritage de générosité venu du Maghreb

Nos racines sont tunisiennes, notre culture est méditerranéenne et notre cœur est maghrébin.

À la Maison Masmoudi, nous considérons nos clients comme des invités à notre table.
Le partage, l’hospitalité et le respect de la tradition guident chacun de nos choix. Nous honorons des recettes transmises de génération en génération, tout en les réinventant avec des formes délicates et des présentations contemporaines – des kaak warka dentelles aux assortiments raffinés pour le cadeau.

Derrière chaque bouchée, une promesse simple : chaleur, générosité et la sensation d’être réellement le bienvenu.

Façonnées comme des bijoux, dans la plus grande maison de douceurs faites main d’Afrique du Nord

Nos pâtisseries sont travaillées comme des pièces de joaillerie.
Chaque ingrédient est sélectionné avec exigence, chaque geste est répété jusqu’à devenir un réflexe maîtrisé. Du pétrissage des pâtes au façonnage des formes les plus fines, nos équipes travaillent à la main, comme de véritables artisans, avec des matières premières nobles.

Cet artisanat s’appuie sur une rigueur exemplaire.
Nos ateliers suivent des normes internationales strictes d’hygiène, de sécurité et de traçabilité, avec des centaines de points de contrôle, depuis la matière première jusqu’au produit fini. Notre système de management de la qualité est certifié ISO 9001, preuve de notre engagement vers une excellence constante.

Résultat : des pâtisseries visuellement délicates, gustativement généreuses, et à la hauteur des attentes des gourmets les plus exigeants.

Une icône tunisienne appréciée dans le monde

Ce qui a commencé à Sfax a beaucoup voyagé.
La Maison Masmoudi est aujourd’hui présente dans de nombreux pays, et ses créations sont dégustées du Maghreb à l’Europe et au-delà. Nos boutiques et partenaires, notamment à Paris, Lyon ou Nancy, ont contribué à faire rayonner la pâtisserie tunisienne méditerranéenne.

Désormais, notre hub de Toronto nous permet d’apporter cet héritage directement aux tables du Canada et des États-Unis.
Chaque boîte Masmoudi livrée chez vous est un fragment de Tunisie, élaboré avec le même soin qu’en 1972 – la preuve qu’une histoire de famille, nourrie de passion et de discipline, peut devenir une tradition partagée entre les continents.