General terms and conditions of use and sale

Welcome to the Masmoudi Gourmet website (“ Masmoudi Gourmet " We " OUR " Or " our These General Terms and Conditions of Use and Sale (the " Terms " govern access to our website and the purchase of products from our online store (the " Site ".

By accessing the Site or placing an order, you agree to be bound by these Terms.

1. Company Information

Masmoudi Gourmet is operated by 9434-170 Québec Inc. , a company registered with Canada (Quebec) .

Company address:
Montreal, Quebec H2X 1G6, Canada

Customer service:
📧 shop@masmoudigourmet.com

2. General Conditions

We reserve the right to refuse service, cancel an order or limit quantities at our sole discretion, including in cases of suspected fraud, abuse, excessive claims, chargeback history or non-compliance with these Terms.

You understand that the content you submit (excluding payment information) may be transmitted over various networks. Payment data is always processed securely by our payment providers.

Using the Site for illegal purposes, or for reselling products without authorization, is strictly prohibited.

3. Products, availability and accuracy

All products are offered subject to availability. We reserve the right to modify or withdraw products, packaging, descriptions, or prices at any time without notice.

We strive to be as accurate as possible; however, errors (typographical, pricing, description, availability) may occur. If an error affects an order, we reserve the right to correct the error and, if necessary, contact you to confirm, adjust, or cancel the order, with a refund for the canceled portion if applicable.

The images are for illustrative purposes only. The actual presentation of the products may vary, while remaining equivalent in terms of quality and weight.

4. Prices, currency and taxes

Prices are displayed in the currency selected at checkout (e.g., CAD or USD). Applicable taxes are calculated and displayed at checkout, in accordance with Canadian and US regulations where applicable.

For orders shipped outside of Canada, additional customs duties, taxes, or import fees may be charged by the authorities or carriers. Unless explicitly stated otherwise at checkout, these amounts remain the responsibility of the customer.

5. Orders and payment

An order is considered accepted only when payment has been authorized and successfully confirmed.

We reserve the right to cancel an order, in whole or in part, particularly if:

  • The payment authorization failed.

  • The information provided cannot be verified.

  • The stock becomes unavailable.

  • An error in the price or description has been detected.

  • fraud, abuse or suspicious activity is identified.

In case of cancellation after payment, a full refund of the cancelled portion will be issued to the original payment method.

Klarna / Deferred payment (if available)

If Klarna is offered at checkout, its use is subject to Klarna approval and separate terms and conditions.

  • Gift cards cannot be purchased via Klarna or any other “Buy Now, Pay Later” type service.

  • Klarna cannot be used for the purchase of services, consultations or benefits (if applicable).

Using Klarna or similar services may involve a separate credit agreement between you and that provider. Masmoudi Gourmet is not responsible for any decisions or conditions imposed by Klarna.

6. Shipping, Delivery and Transfer of Liability

Orders are shipped via trusted carriers such as Canada Post, USPS, UPS, Purolator , or any other carrier indicated at checkout.

In certain areas (for example, for addresses near Montreal), delivery can be made by our own drivers or local delivery partners.

6.1 Processing Times

Unless otherwise stated on the product page:

  • Orders are generally processed and shipped within a certain timeframe. 1 to 5 business days .

  • Personalized, seasonal, or made-to-order products (where applicable) are prepared within a maximum of 14 working days .

During periods of high activity (Ramadan, Eid, Black Friday, holiday season, etc.), processing times may be longer.

6.2 Delivery times

The delivery times displayed at checkout (for example, "3 to 4 business days") are Estimates . Actual delivery times may vary depending on factors including:

  • of the carrier's workload,

  • weather conditions,

  • customs inspections,

  • incomplete or incorrect addresses,

  • due to the absence of the recipient at the time of delivery or the failure to collect the package from the collection point.

Once the package has been handed over to the carrier, The carrier is responsible for the delivery delay . Shipping delays do not automatically entitle the customer to a refund.

6.3 Address accuracy and delivery attempts

The client is fully responsible of the accuracy and completeness of the delivery address provided when ordering (apartment number, entry code, postal code, etc.).

If a package cannot be delivered due to:

  • of an inaccurate or incomplete address,

  • repeated absences at delivery and failure to collect from the collection point within the allotted time,

  • of a refusal to accept,

The package may be returned to the sender. In this case:

  • The delivery charges are non-refundable as soon as the package has been taken into the care of the carrier.

  • Forwarding to a corrected or different address may require payment of new delivery charges by the client.

  • At our discretion, the order may be refunded. deduction made delivery charges and any other non-refundable charges will be deducted after receipt and inspection of the returned package.

6.4 Package marked "Delivered" but not received

If the tracking indicates that a package has been book at the address indicated (for example, front door, mailbox, concierge, drop-off point) but which you do not possess:

  • An investigation may be opened with the carrier.

  • Additional information may be requested (address confirmation, building details, neighbors, building management, etc.).

  • In many cases, the carrier's scans and photos serve as proof of delivery. Masmoudi Gourmet cannot guarantee a refund or replacement in all cases of suspected theft or unclaimed packages.

As In commercial matters , particularly for loyal customers or in the context of a first incident, Masmoudi Gourmet may offer partial compensation, a discount or a replacement, at its sole discretion.

6.5 Parcels to be collected at the post office or collection point

For some shipments, the carrier may leave a notice of passage and drop the package off at a post office or collection point. It is the customer's responsibility to:

  • to regularly check the progress report,

  • to collect the package within the time frame specified by the carrier (generally 7 to 10 days),

  • to present the delivery notice or notification, as well as a valid form of identification.

If the package is not collected on time and is returned to the sender:

  • Delivery charges remain Non-refundable .

  • Reshipment will require payment of new delivery charges.

  • Any possible refund of products will, if applicable, be decided at our discretion after inspection of the returned merchandise, and may exclude delivery charges and other non-recoverable charges.

6.6 Risk Transfer

The risk of loss or damage is transferred to the customer:

  • when the carrier marks the package as book to the address or drop-off point indicated, or

  • when the package is marked as "Available for pickup" at a post office or collection point.

7. Food products, freshness and perishability

Our products are food and confectionery products , often handcrafted and sensitive to time, temperature and transport conditions.

We implement reasonable measures to preserve quality and freshness (appropriate packaging, choice of carriers, shipping times, etc.). However:

  • Prolonged exposure to temperatures very cold Or very hot During transport, especially in case of delay, the texture can be altered (crystallization, softening, partial breakage, etc.).

  • When these alterations are clearly linked to transport conditions beyond our control, they do not automatically entitle the customer to a refund.

It is strongly recommended to:

  • choose a delivery address where someone can receive the package quickly;

  • Collect the parcels from the post office or collection point as soon as possible after notification.

8. Returns, refunds and replacements

For hygiene and food safety reasons, All sales are final , unless otherwise provided by law or in the event of a proven problem with quality or order preparation.

8.1 Cases in which a claim may be examined

We review complaints in the following cases:

  • Products damaged upon receipt (major breakage, leak, product clearly unusable).

  • Missing products compared to the preparation order.

  • Preparation error (bad product, wrong format, etc.).

For the claim to be admissible:

  • You must contact us within a certain timeframe 48 hours starting from:

    • from the moment the package is marked as "delivered" , or

    • from the moment the package is marked " Available for pickup » at the post office / collection point.

  • You must provide:

    • the order number,

    • clear photos of outer carton , of the shipping label , and some products concerned ,

    • a brief description of the problem.

If the package has not been collected from the collection point within the allotted time, the quality can no longer be objectively assessed and the claim may be refused.

8.2 Possible continuations

After reviewing your complaint and if it is accepted, we may, at our discretion, offer:

  • A replacement (total or partial)

  • A in-store credit , or

  • A refund of the articles concerned.

In some cases (limited editions, seasonal collections, out-of-stock items), replacement may not be possible. A credit or refund for the affected items may then be offered.

8.3 Delivery charges and carrier delays

  • THE delivery costs are not refundable once the package has been taken into the care of the carrier, except in the case of a clearly documented and confirmed error by the carrier.

  • THE Delivery delays , including for express options, do not automatically entitle you to a refund. In some cases, and purely as a courtesy, a partial refund or a credit for delivery charges may be granted.

9. Order cancellation and modification

Orders cannot be cancelled or changed once they are being processed, prepared or handed over to a local carrier or driver.

If you wish to cancel or modify an order, you must contact us. as soon as possible at the address shop@masmoudigourmet.com Please provide your order number. We will make reasonable efforts to assist you, but cannot guarantee that a change will be possible.

10. Promotions, discount codes and special offers

Promotions, discount codes and special offers (free delivery, rebates, credits) are subject to:

  • to specific eligibility criteria,

  • with validity dates,

  • with usage limits (for example, only one use per customer),

  • and cannot be combined, unless explicitly stated otherwise.

Discounts and promo codes cannot be applied retroactively to an order already placed, unless otherwise stated in the terms of the offer.

11. Intellectual Property

All content on the Site (texts, images, logos, product names, visuals, designs) is the exclusive property of Masmoudi Gourmet or its licensors and is protected by applicable intellectual property laws.

Any reproduction, distribution, modification or use of this content without prior written authorization is strictly prohibited.

12. Limitation of Liability

Within the limits permitted by law:

  • Masmoudi Gourmet and 9434-170 Québec Inc. shall not be liable for indirect, incidental, special or consequential damages, including loss of enjoyment, loss of profit, or loss related to a missed event (parties, receptions, special occasions) due to a delay in delivery or a problem with the products.

  • The total liability for any claim related to an order shall not exceed the amount paid for this order .

Nothing in these Terms limits your rights under applicable consumer protection laws.

13. Confidentiality

The personal information collected through the Site is processed in accordance with our Privacy policy , which specifies:

  • the data collected,

  • the way they are stored and used,

  • third parties with whom they may be shared (payment providers, carriers, e-commerce platforms, etc.),

  • as well as your rights of access, rectification and deletion, in compliance with legal requirements.

By placing an order, you consent to the use of your information as described in our Privacy Policy.

14. Applicable Law

These Terms are governed by the laws of Canada , and more specifically by the laws in force in the province of Quebec , excluding its conflict of laws rules.

Any dispute relating to the use of the Site or to a purchase made via the Site falls under the exclusive jurisdiction of the courts of the province of Quebec, located in Montreal, subject to any mandatory provisions relating to consumer protection.

15. Amendments to these Terms

We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date.

Continued use of the Site or placing new orders after the publication of these changes constitutes acceptance of the revised Terms.

16. Coordinates

For any questions regarding these Terms and Conditions or your order, you can contact:

📧 shop@masmoudigourmet.com
Montreal, Quebec H2X 1G6, Canada

Last updated: January 2026

From Tunisia to the world: pioneers of Mediterranean pastry since 1972

Maison Masmoudi was born in 1972 in Sfax, Tunisia, in the kitchen of Madame Moufida Masmoudi.
What began as a mother sharing her passion for pastry with her children has, over the years, become a renowned Mediterranean fine pastry house, recognized far beyond Tunisia.

From the very beginning, each platter was more than just a dessert: it was a moment of gathering, celebration, and sharing. Even today, this same spirit of generosity and family is found in every Masmoudi box that travels from our ovens to your table in North America.

A legacy of generosity from the Maghreb

Our roots are Tunisian, our culture is Mediterranean, and our heart is Maghrebi.

At Maison Masmoudi, we consider our customers as guests at our table.
Sharing, hospitality, and respect for tradition guide each of our choices. We honor recipes passed down through generations, while reinventing them with delicate shapes and contemporary presentations – from lacy kaak warka to refined gift assortments.

Behind every bite, a simple promise: warmth, generosity and the feeling of being truly welcome.

Crafted like jewels, in North Africa's largest handmade sweets house

Our pastries are crafted like pieces of jewelry.
Each ingredient is carefully selected, each gesture is repeated until it becomes a mastered reflex. From kneading the dough to shaping the finest forms, our teams work by hand, like true artisans, with the finest raw materials.

This craftsmanship is based on exemplary rigor.
Our workshops adhere to strict international standards of hygiene, safety, and traceability, with hundreds of control points from raw materials to finished products. Our quality management system is ISO 9001 certified, demonstrating our commitment to continuous excellence.

The result: pastries that are visually delicate, tastefully generous, and live up to the expectations of the most demanding gourmets.

A Tunisian icon beloved worldwide

What started in Sfax has traveled far and wide.
Maison Masmoudi is now present in many countries, and its creations are enjoyed from North Africa to Europe and beyond. Our boutiques and partners, particularly in Paris, Lyon, and Nancy, have contributed to the international renown of Tunisian Mediterranean pastries.

Now, our Toronto hub allows us to bring this heritage directly to tables in Canada and the United States.
Each Masmoudi box delivered to your home is a fragment of Tunisia, crafted with the same care as in 1972 – proof that a family story, nurtured by passion and discipline, can become a tradition shared across continents.