Privacy Policy — Masmoudi Gourmet

Last updated: January 7, 2026

Overview

This Privacy Policy explains how Masmoudi Gourmet (“we”, “our”, or “us”) collects, uses, stores, and shares Personal Information when you visit or make a purchase from www.masmoudigourmet.com (the “Site”). The Policy also explains your rights and how to contact us regarding privacy matters.

Collecting Personal Information

When you visit the Site, certain information about your device and your interaction with the Site is collected automatically. Additional information necessary to process purchases is collected when an order is placed. If you contact customer support, additional Personal Information may be collected.

In this Privacy Policy, “Personal Information” means information that can uniquely identify an individual.

Personal information we collect and why

  • Order information
    Examples: full name, billing address, shipping address, email address, phone number.
    Purpose: to process and fulfill orders, provide invoices and order confirmations, communicate about orders, screen for fraud, and provide customer support.
    Source: collected from you at checkout or when creating an account.
  • Customer support information
    Examples: name, contact details, order reference, images or descriptions related to a support request.
    Purpose: to respond to and resolve support inquiries.
    Source: provided by you when contacting support.
  • Device & usage information
    Examples: browser version, IP address, time zone, cookie information, pages and products viewed, search terms, interaction data.
    Purpose: to load the Site properly, understand and improve Site usage, perform analytics and detect fraud.
    Source: collected automatically via cookies, log files, web beacons, tags, or pixels.

Minors

The Site is not intended for individuals under 16 years old. No Personal Information is knowingly collected from children under 16. If a parent or guardian believes a child under 16 has provided Personal Information, please contact us at shop@masmoudigourmet.com to request deletion.

Sharing Personal Information

Personal Information is shared with service providers who assist in operating the Site and fulfilling orders. These parties include payment processors, the e-commerce platform (Shopify), shipping carriers (Canada Post, UPS, USPS, Purolator, etc.), email and SMS providers, and analytics and advertising partners. Personal Information is shared only as necessary to provide services.

  • Shopify: the Site is powered by Shopify; Shopify may process and store certain information. See Shopify's privacy documentation for details.
  • Legal requests: Personal Information may be disclosed to comply with applicable laws, respond to lawful requests, or to protect rights and property.

Behavioral Advertising

With consent where required, Personal Information may be used to deliver targeted advertisements on third-party platforms (for example: Google, Facebook). This may involve sharing information about visits to the Site and purchases. You may opt out of some targeted advertising using the controls described below.

Phone/Text Marketing (SMS)

If subscribed to Masmoudi Gourmet SMS notifications, consent is required to receive promotional text messages at the phone number provided. Message frequency may be recurring. Consent is not a condition of purchase. Message and data rates may apply. To opt out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Reply HELP for support. An additional confirmation message may be sent after opting out.

Third-party tools and opt-outs

Examples of tools used on the Site:

  • Google Analytics — more info: Google Privacy . Opt-out: Google Analytics Opt-out .
  • Advertising partners (Facebook, Google Ads, Bing). Opt-out links: Facebook ads settings, Google ad settings, Bing personalized ads settings.

For general targeted-advertising opt-out, visit the Digital Advertising Alliance: http://optout.aboutads.info/ .

How Personal Information is used

Personal Information is used to provide products and services, process payments, ship orders, communicate order status, manage customer support, detect and prevent fraud, and — where you opt-in — send marketing and promotional communications.

Legal basis (EEA / GDPR)

If located in the European Economic Area (EEA), processing is based on one of the following laws bases where applicable: consent, performance of a contract, legal compliance, protection of vital interests, public interest tasks, and legitimate interests that do not override your rights.

Retention

Order records and associated Personal Information are retained for tax, accounting, and customer service purposes unless deletion is requested and allowed under applicable law. Specific retention periods may vary by jurisdiction.

Automated decision-making

The Site does not engage in fully automated decision-making that has a legal or similarly significant effect on individuals. Limited automated measures such as temporary denylists to prevent fraud may be used (eg, temporary blocks on IPs or cards after repeated failed transactions).

European data transfers

Data collected in the EEA may be processed in Ireland by our service providers and may be transferred to Canada and the United States for storage and further processing. Shopify's GDPR resources describe compliance measures for transfers.

California residents (CCPA / CPRA)

If a California resident, you have the right to request access to the Personal Information held about you, request deletion, and request portability, subject to applicable exceptions. To exercise these rights or to designate an authorized agent, contact: shop@masmoudigourmet.com .

Cookies

Cookies are small files placed on your device to improve Site functionality and provide analytics. Types of cookies used include necessary cookies, performance/analytics cookies, and advertising cookies. Blocking cookies may negatively affect Site functionality.

Cookies necessary for the functioning of the store

Name Function
_ab Access/admin related operations
_secure_session_id Navigation through storefront
cart, cart_sig, cart_ts Shopping cart and checkout
checkout_token, secret Checkout security
secure_customer_sig, storefront_digest Customer login and account functionality
_shopify_u Customer account updates

Reporting and analytics

Name Function
_tracking_consent Stores tracking preferences
_landing_page, _orig_referrer Landing page tracking
_s, _shopify_fs, _shopify_s Shopify analytics and store session data
_shopify_sa_p, _shopify_sa_t Marketing & referral analytics
_shopify_y, _y Shopify analytics

For general cookie guidance: www.allaboutcookies.org .

Do Not Track

There is no industry-wide standard for responding to Do Not Track signals. As a result, the Site does not alter data collection practices in response to Do Not Track signals at this time.

Changes to this Policy

This Privacy Policy may be updated periodically to reflect changes in practices or legal requirements. The “Last updated” date at the top will be revised when material changes occur.

Your rights & how to contact us

To access, correct, update, request deletion, or object to processing of your Personal Information, please contact Masmoudi Gourmet at:

Email: shop@masmoudigourmet.com
Address: 150 rue Saint-Norbert, Montreal, QC H2X 1G6, Canada

Questions or complaints

For questions about this Privacy Policy or to make a privacy-related request, contact shop@masmoudigourmet.com . Residents of certain jurisdictions may also have the right to lodge a complaint with a supervisory authority.

From Tunisia to the world: pioneers of Mediterranean pastry since 1972

Maison Masmoudi was born in 1972 in Sfax, Tunisia, in the kitchen of Madame Moufida Masmoudi.
What began as a mother sharing her passion for pastry with her children has, over the years, become a renowned Mediterranean fine pastry house, recognized far beyond Tunisia.

From the very beginning, each platter was more than just a dessert: it was a moment of gathering, celebration, and sharing. Even today, this same spirit of generosity and family is found in every Masmoudi box that travels from our ovens to your table in North America.

A legacy of generosity from the Maghreb

Our roots are Tunisian, our culture is Mediterranean, and our heart is Maghrebi.

At Maison Masmoudi, we consider our customers as guests at our table.
Sharing, hospitality, and respect for tradition guide each of our choices. We honor recipes passed down through generations, while reinventing them with delicate shapes and contemporary presentations – from lacy kaak warka to refined gift assortments.

Behind every bite, a simple promise: warmth, generosity and the feeling of being truly welcome.

Crafted like jewels, in North Africa's largest handmade sweets house

Our pastries are crafted like pieces of jewelry.
Each ingredient is carefully selected, each gesture is repeated until it becomes a mastered reflex. From kneading the dough to shaping the finest forms, our teams work by hand, like true artisans, with the finest raw materials.

This craftsmanship is based on exemplary rigor.
Our workshops adhere to strict international standards of hygiene, safety, and traceability, with hundreds of control points from raw materials to finished products. Our quality management system is ISO 9001 certified, demonstrating our commitment to continuous excellence.

The result: pastries that are visually delicate, tastefully generous, and live up to the expectations of the most demanding gourmets.

A Tunisian icon beloved worldwide

What started in Sfax has traveled far and wide.
Maison Masmoudi is now present in many countries, and its creations are enjoyed from North Africa to Europe and beyond. Our boutiques and partners, particularly in Paris, Lyon, and Nancy, have contributed to the international renown of Tunisian Mediterranean pastries.

Now, our Toronto hub allows us to bring this heritage directly to tables in Canada and the United States.
Each Masmoudi box delivered to your home is a fragment of Tunisia, crafted with the same care as in 1972 – proof that a family story, nurtured by passion and discipline, can become a tradition shared across continents.