A Quick Summary
If you’ve noticed that deliveries to the United States have felt less predictable lately, you’re not imagining it — and we want to be transparent about why.
Recent changes to U.S. tariff and import policies are creating a more inconsistent experience at the border. Some orders are still arriving smoothly, while others may face delays or additional charges at delivery, even when the products are very similar.
We know how frustrating this can be, especially for returning customers who are used to a more seamless experience with Masmoudi Gourmet. Please know that we share that frustration, and we are actively working with our courier partners, customs brokers, and the relevant authorities to better understand what is changing and find better solutions.
If you are ordering from the U.S., especially for a time-sensitive occasion, we encourage you to read the full note below.
A Message from Masmoudi Gourmet
To our U.S. customers,
We wanted to share an important update with you.
If you have ordered from Masmoudi Gourmet before, you may have noticed that shipping to the United States has become less predictable than it was in the past. We understand how frustrating that is. Truthfully, it has also been frustrating on our side.
For years, we have worked hard to make cross-border shipping feel smooth, dependable, and straightforward for customers ordering our authentic Tunisian sweets and pastries. That is why we want to be fully transparent about what has changed.
Recent changes to U.S. tariff and import procedures have created a more inconsistent experience at the border. Some shipments are still moving through normally, while others are being delayed or assessed additional charges at delivery, even when the contents are very similar. For returning customers especially, we understand how confusing that can feel, because in many cases, nothing has changed on our side. The difference is what is now happening at the border.
What makes this especially difficult is not only the added cost for some customers, but also the inconsistency. Many repeat customers understandably ask why an order that used to arrive smoothly may now be delayed or charged extra, while another similar shipment is not. We completely understand that confusion.
As a reminder, any applicable customs duties, tariffs, taxes, brokerage fees, or other import-related charges remain the responsibility of the recipient unless they are collected in advance at checkout. At this time, we are not collecting these charges upfront, because the way they are being applied has been too inconsistent for us to estimate reliably before shipment. When they do apply, they may instead be requested by the courier before or at delivery.
We know that does not make the experience any less frustrating. While these border-related charges and delays are outside of our direct control, please know that we are not standing still. We are actively working with our courier partners, customs brokers, and the appropriate agencies to better understand what is changing and to identify solutions that can lead to a more consistent and predictable experience for our U.S. customers.
Our goal remains simple: to continue serving you with the same care, quality, and reliability you have come to expect from Masmoudi Gourmet.
We are hopeful that better solutions are ahead, and as we learn more, we will continue to keep you informed.
Thank you, as always, for your patience, your understanding, and your continued support.
Warmly,
The Masmoudi Gourmet Team
